1. Scope
This Refund Policy explains how refund requests are handled for purchases related to AI Job Search Assistant, including Pro balance recharges and other paid access features.
2. General Rule
Refund eligibility depends on the purchase type, the circumstances of the transaction, applicable consumer protection law, and the payment processor terms shown at checkout.
3. When a Refund May Be Considered
- You were charged more than the amount displayed at checkout.
- You were billed multiple times for the same order in error.
- You did not receive the purchased entitlement after successful payment confirmation.
- The purchase was affected by a technical fault that we are unable to resolve within a reasonable period.
4. When a Refund May Be Declined
- The service was delivered as described and the request is based only on a change of mind, where not required by law.
- The user violated the Terms of Service or attempted to bypass billing, quota, or account restrictions.
- The request relates to partial use of prepaid credits or consumed service value, unless otherwise required by law.
- Insufficient purchase information is provided to verify the transaction.
5. How to Request a Refund
Send your request to support@stanfor.me and include:
- Your purchase email address
- Your order reference or receipt number
- The date of purchase
- A short explanation of the issue
6. Paddle and Payment Processor Handling
If your order was processed by Paddle or another payment processor, we may use their transaction records to validate the request. In some cases, the refund may be issued directly through the payment processor.
7. Processing Time
We aim to review refund requests within 3 business days. If approved, the time for funds to appear depends on the payment method and processor.
8. Contact
For refund and billing questions, contact: support@stanfor.me